Case Study: Wensauer Com-Systeme achieves faster remote IT support with TeamViewer

Wensauer Com-Systeme expands remote support with TeamViewer across 80% regional customers

Wensauer Com-Systeme, a medium-sized German provider of IT solutions, faced challenges with time-consuming and costly on-site customer service. Their previous solution using a VPN was too cumbersome. They turned to TeamViewer to implement a remote support solution that would allow for faster and more flexible customer service.

By using TeamViewer, Wensauer Com-Systeme's support team can now quickly and securely connect to customer systems to resolve issues remotely. This has resulted in faster service, more flexibility for employees, high acceptance among users, and has enabled the company to expand its customer base geographically. TeamViewer became a central and permanently used component of their service offering.

Wensauer Com-Systeme