Case Study: Oberursel Fire Brigade achieves 24/7 IT readiness with TeamViewer Remote Management

With TeamViewer, the Oberursel Fire Brigade keeps their complete IT ready for use 24/7

The Oberursel volunteer fire brigade, serving a growing city with 280 volunteer firefighters across five districts, needed to keep mission-critical IT — command-and-control software, vehicle PCs, radios, displays and printers — operational 24/7. Their historically grown, heterogeneous network was managed by a single IT officer who had to manually dial into each device for checks and updates, risking faults being discovered only at the worst possible time.

They implemented TeamViewer Remote Management (Monitoring & Asset Management) to centrally monitor all VPN-connected devices, send automatic email alerts, and deploy OS and third‑party software patches from a single web console with remote, scalable rollout. The result: continuous oversight and faster issue resolution, no IT-related delays during operations, and several hours saved per month for the IT officer while improving security and reliability.

Oberursel Fire Brigade

Valentin Reuter

Fire Officer State capital of Wiesbaden