Case Study: Armenian Software achieves 6x faster customer support and exceptional ROI with TeamViewer

With TeamViewer Remote Support, Armenian Software is growing ROI in customer support for over a decade

Armenian Software is a leading Armenian developer of business management and accounting systems (about 200 employees and 11,000 customers) that supports roughly 6,000 organizations. Rapid growth since 2018 put heavy pressure on its 90‑person support team, generating around 1,000 calls a day and creating a need for a scalable remote‑support solution to maintain service quality for many small and medium customers with limited internal IT resources.

Having used TeamViewer since 2010, Armenian Software now handles about half of its support sessions remotely, cutting average resolution time from roughly 30 minutes to about 5 minutes and enabling technicians to manage more cases—often serving multiple customers at once. The shift produced major time savings, higher customer and employee satisfaction, and what the company describes as one of its best ROI investments in the past decade.

Armenian Software

Georgi Avetisyan

System Administrator