Case Study: SRF Limited reduces machine downtime with TeamViewer Frontline

SRF Limited cuts machine downtime by up to 50% with TeamViewer

SRF Limited, a multi-business chemicals corporation based in India, faced significant challenges due to COVID-related travel restrictions that prevented suppliers from installing machines on-site. This prompted the need for a remote support tool to enable live issue detection and provide remote training solutions for shop floor employees across its multiple manufacturing plants. The company turned to TeamViewer for a solution to reduce machine downtime and improve operational efficiency.

By implementing TeamViewer's AR-based solution, Frontline Assist, SRF was able to connect technicians remotely with on-site staff via smart glasses, guiding them through troubleshooting processes with a 'you see what I see' approach. This solution drastically reduced machine downtime from days to just a few hours, resulting in approximately 50% time savings during the resolution process. TeamViewer's implementation also led to a 30% increase in productivity, 20-30% travel cost savings, and significantly higher levels of both customer and employee satisfaction.

SRF Limited

Bimal Puri

VP and CIO, Technical Textiles Business