Case Study: Toyota achieves 20% fewer field service visits and faster repair resolution with TeamViewer Frontline

Increasing the efficiency of repairs and services at Toyota Germany with TeamViewer Frontline

Toyota Deutschland GmbH, which operates Toyota and Lexus workshops across Germany, struggled when complex vehicle issues required specialist assessment. Limited expert availability and long travel times caused appointment delays, extended customer wait times and rising costs from expert deployments, travel and loaner vehicles.

By equipping mechanics with smart glasses and TeamViewer Frontline remote support, technicians stream real-time 1:1 video to remote experts who provide hands‑free visual guidance, overlay instructions and pre-request parts as needed. The solution reduced field visits by 20%, sped up issue resolution, cut travel and loaner-vehicle costs, improved resource planning and increased customer satisfaction.

Toyota