Case Study: BOBST reduces machine downtime with TeamViewer remote assistance

BOBST solves 80% of electrical issues with TeamViewer

BOBST, a leading supplier of equipment and services for the packaging industry, faced challenges in providing fast and reliable support for its global customers. Their existing remote support was insufficient for complex issues, leading to prolonged machine downtime, costly technician travel, and communication difficulties due to language barriers. To enhance its premium global remote support, the company turned to TeamViewer's augmented reality-based remote assistance solution.

By integrating TeamViewer into its BOBST Connect platform, the company connected technical support specialists, field service technicians, and customers worldwide. The solution's features, including live video, AR annotations, and instant voice transcription, improved communication and troubleshooting. As a result, TeamViewer helped BOBST solve approximately 80% of electrical issues remotely, significantly reducing machine downtime and technicians’ travel costs while improving customer satisfaction and supporting sustainability goals.

BOBST