Case Study: Ganske Enkelt improves customer support for 10,000 users with TeamViewer

Ganske Enkelt supports 10,000 users with TeamViewer

Ganske Enkelt, a company providing tailored CRM systems to around 10,000 users across sectors like finance and manufacturing, faced a significant challenge. Their small customer support team needed to efficiently assist a diverse user base with varying technical knowledge, all without a one-size-fits-all solution.

Using TeamViewer, Ganske Enkelt implemented a remote support solution that allowed their team to interact directly with customers' systems to quickly resolve problems. This led to an increase in their NPS score, ensured long-term customer satisfaction, and fostered stronger integration between support and sales teams. TeamViewer has been relied upon by Ganske Enkelt for over a decade to execute this premium customer service.

Ganske Enkelt