Case Study: S‑Klima achieves faster diagnostics and reduced service time with TeamViewer Assist AR

TeamViewer and S-Klima provide a pleasant indoor climate via remote support

S‑Klima, a Hamburg‑based brand of Stulz and the exclusive German partner for Mitsubishi Heavy Industries’ premium HVAC systems, supplies complex climate solutions for homes and commercial buildings. Ensuring those varied installations run reliably was challenging: phone‑only after‑sales support often led to misunderstandings, long resolution times and limited visibility of the customer’s entire plant.

By adopting TeamViewer and TeamViewer Assist AR, S‑Klima technicians gain remote access to device PCs and live augmented‑reality views via customers’ smartphones, allowing them to highlight components and guide on‑site staff. This approach has led to faster, more accurate diagnosis and fixes, significantly reduced support time versus telephone support, and improved customer satisfaction and loyalty.

S-Klima

Torben Nicolaysen

Head of Technical Support