Case Study: Edith Cowan University transforms remote support with TeamViewer Tensor

Edith Cowan University cuts remote support implementation to under 2 months with TeamViewer

Edith Cowan University (ECU) faced a challenge in providing secure and efficient remote IT support to its staff and students across multiple campuses. Their existing infrastructure could not effectively support remote devices, particularly those managed by Microsoft Intune, leading to authentication issues and delays in resolving technical problems. To address this, ECU sought a modern remote connectivity platform and chose TeamViewer Tensor.

By implementing TeamViewer Tensor, ECU gained a solution that seamlessly integrated with Microsoft Azure AD and Intune. This allowed their IT team to securely authenticate and connect to off-premises devices, transforming their remote support capabilities. The results included a significant increase in IT efficiency and productivity, as well as an improved experience for both staff and students, enabling the university to better support its distributed learning environment.

Edith Cowan University