Case Study: Atea streamlines 200,000 remote support sessions a year with TeamViewer

Atea handles 200,000 remote sessions a year with TeamViewer

Atea, a leading provider of IT infrastructure solutions in Northern Europe, faced the challenge of scaling its customer support across 84 offices in seven countries. They needed a reliable, easy-to-use remote access tool that could handle a high volume of sessions without compromising customer satisfaction, as their support team joins approximately 200,000 remote sessions annually.

By implementing TeamViewer's remote support solution, Atea empowered its technicians to connect to customers easily and effectively. This partnership of over a decade has become a core resource, allowing for the efficient management of large numbers of customers. The measurable impact is significant, with TeamViewer being used for around 20% of all support interactions, amounting to over 3,000 calls each month.

Atea