Case Study: ManpowerGroup Spain achieves digitized, secure company-wide remote IT support with TeamViewer

ManpowerGroup Spain digitizes IT support for employees and clients

ManpowerGroup Spain, a leading talent solutions firm with roughly 800 employees and thousands of clients, needed to modernize its IT support. The company wanted to move away from time-consuming phone-based and on-site service, optimize first- and second-level support, improve customer experience, and ensure reliable help even in poor connectivity while meeting strict privacy and security requirements.

ManpowerGroup deployed TeamViewer for remote access, management, and control of devices—now installed on 100% of work computers—and runs about 200 sessions per day (~2,000 connections per month). The solution delivered faster, secure troubleshooting, maximized productivity, reduced travel and support costs, and improved communication with clients and partners without compromising corporate security policies.

ManpowerGroup

Jordi Morancho

Executive Director of Technology