Case Study: Radius achieves secure, scalable global IT support with TeamViewer Tensor (TeamViewer)

Radius relies on TeamViewer to scale its IT support

Radius Payment Solutions, founded in 1990 and headquartered in Crewe, is a global mobility and connectivity provider with 2,500 employees across 53 offices in 18 countries serving 300,000 customers. As the business expanded, its IT team faced the challenge of supporting a distributed workforce and processing over 50,000 support tickets a year while maintaining enterprise-grade security, SSO, auditability, granular access controls and seamless integration with existing IT systems.

Radius deployed TeamViewer Tensor, supported by TeamViewer Professional Services, to provide secure, scalable remote support that integrates with its ticketing platform and offers SSO/SCIM, detailed audit trails and tight user controls. The rollout improved response capacity (IT analysts handle 50+ requests daily), strengthened compliance and security, and made Tensor a core part of Radius’s IT ecosystem for both traditional support and emerging telematics use cases.

Radius

Andy Kinseley

Senior Desktops Engineer