Case Study: St. Edward’s University increases remote support capacity by 15–20% and enables secure cross‑platform, off‑campus access with TeamViewer

St. Edward’s University Uses TeamViewer for Remote Support to 1,000 Faculty and Staff Members

St. Edward’s University, a private liberal arts university in Austin serving more than 5,000 students, faced growing IT support challenges: its legacy remote-access tool was incompatible with Windows 7, had no Mac or mobile/off‑campus support, only worked for on‑campus desktops and was increasingly unreliable. The IT Help Desk needed a more flexible, cross‑platform solution to support about 1,000 faculty and staff efficiently.

By adopting TeamViewer, the university gained secure, cross‑platform remote support for PCs, Macs and mobile devices both on and off campus, with quick deployment and one‑click device lookup by user name. The switch allowed the IT team to buy a few administrator licenses instead of per‑user licenses, increased support capacity by 15–20%, sped problem resolution (avoiding time‑consuming in‑person visits) and enabled real‑world use cases such as provisioning a dean abroad to access campus‑only systems.

St. Edward’s University

Danny Lorenty

IT Service Manager