Case Study: ATEA achieves scalable, efficient remote support (200,000 sessions/year) with TeamViewer

Leading provider of IT infrastructure solutions uses TeamViewer for 200,000 sessions every year

ATEA, Northern Europe’s leading IT infrastructure provider with 84 offices across seven countries, needed a scalable, easy-to-use support solution to maintain its market-leading service. Its support organization handles about 1.2 million tickets annually and relies on roughly 200,000 remote sessions a year, so ATEA required a tool that could be deployed across offices and customer types without compromising satisfaction.

For more than a decade ATEA has used TeamViewer’s remote support to let 350 technicians connect instantly to customer devices, resolve issues in minutes, and manage large volumes of cases with minimal overhead. The outcome is faster issue resolution, more efficient use of resources, 200,000 remote sessions annually as a core support channel, and a long-term partnership that helps ATEA sustain its customer service lead.

Atea

Rasmus Wåhlander

Service Owner