Case Study: Health Point Neurodiagnostics achieves reliable, audit-ready EEG monitoring and doubles patient capacity with TeamViewer

TeamViewer doubles in-home brain scans for Health Point Neurodiagnostics

Health Point Neurodiagnostics is a national neurodiagnostic lab that conducts ambulatory and in-home EEG testing to help diagnose conditions such as epilepsy and brain injury. Their mobile model required patients to carry lightweight, Bluetooth-enabled amplifiers and cameras, creating frequent technical issues—battery failures, dislodged electrodes, corrupted memory cards and video gaps—that threatened data quality, audit compliance, patient safety, and forced costly test re-administrations.

By deploying TeamViewer’s HIPAA‑compliant remote access and support solution, Health Point technicians can intermittently monitor and remotely troubleshoot devices (OS/drivers, storage, batteries, electrode connectivity and video) to maintain continuous, audit-ready recordings. The approach cut failed tests, enabled daily remote reads, positioned the company ahead of CPT monitoring requirements, doubled capacity from about 100 to 200 patients per month, and spurred growth and wider physician referrals.

Health Point Neurodiagnostics

Kris Raymer

Chief Technology Officer