Case Study: Mercy Ships delivers secure remote medical support with TeamViewer Tensor

Mercy Ships supports 1,200 devices and 500 monthly connections with TeamViewer

Mercy Ships, an international charity operating hospital ships that provide free healthcare services in Africa, faced the challenge of supporting its remote medical and operational staff across vast distances. With most IT support and specialized pathology consultants based in North America, they needed a secure and reliable remote access solution that could function in low-bandwidth environments and comply with healthcare regulations. They turned to TeamViewer and its Tensor product to bridge this critical gap.

TeamViewer Tensor provided Mercy Ships with instant, secure remote access, enabling IT support and allowing pathology consultants to remotely examine biopsies to determine if a tumor was operable. The solution also helped medical staff remotely manage their supplies dispensing system. This resulted in significant time and cost savings by resolving issues quickly and efficiently. TeamViewer's solution supports over 1,200 enrolled devices and facilitates approximately 500 critical connections per month.

Mercy Ships