Case Study: TecnoGen achieves faster remote technical support with TeamViewer Frontline Assist

TecnoGen reduces machine downtime with TeamViewer Frontline Assist

TecnoGen, an Italian world leader in generator production, faced a challenge with its traditional phone support, which was insufficient for providing specialized assistance to customers in remote areas. Their goal was to offer an innovative service to transfer engineer skills to customer technicians, improve after-sales service, and reduce travel costs. To address this, they turned to TeamViewer and its Frontline Assist product.

The solution implemented was TeamViewer Frontline Assist with its AR capabilities, which TecnoGen used to create a Quick Remote Assistance (QRA) kit. This allows their experts to communicate with on-site technicians via smart devices, providing real-time guided support and training. As a result, TeamViewer helped TecnoGen speed up service response times, maximize customer uptime, reduce costs, and improve their environmental impact by cutting down on travel.

TecnoGen