Case Study: ISAGRI achieves faster, more reliable customer support and 96% satisfaction with TeamViewer

ISAGRI opts for TeamViewer technology to boost its user relations

ISAGRI, a Beauvais-based pioneer in management and accounting software for agriculture and viticulture serving 115,000 customers worldwide with 1,400 employees, faced growing support demands as customers adopted more computing tools. Their previous solution required scheduled virtual rooms and couldn't deliver the real-time, on-demand assistance users expected for one-off or complex issues.

Three and a half years ago ISAGRI implemented TeamViewer for instant remote control, multilingual support and easy access without conference-room setup; teams use it to take control for complex fixes, locate files and provide hands-on training. The switch improved responsiveness and reliability—no technical problems or user complaints reported—and contributed to a 96% customer satisfaction rate.

ISAGRI

Mathieu Savalle

Customer Support Manager