Case Study: Berner Group achieves rapid IT troubleshooting and minimal downtime with TeamViewer Assist AR

Berner Group maintains its IT with TeamViewer Assist AR and Microsoft HoloLens

Berner Group is a family‑run European B2B wholesaler (8,000 employees, presence in 23 countries, ~€1.1B turnover) that supplies tools, consumables and work equipment to automotive, construction and industrial professionals. As its IT landscape expanded with digitalisation, the Server & Network team faced frequent, costly on‑site visits across Europe and the risk of outages that can cost up to €4,000 per minute, creating a need for faster, more efficient support.

Berner deployed Microsoft HoloLens with TeamViewer Assist AR so remote IT specialists can see what on‑site staff see and provide live guidance via 3D markers, images and documentation. The solution cut travel for support by up to 70%, slashed downtime and associated costs, sped up troubleshooting and knowledge transfer, improved customer satisfaction, and contributed to sustainability and business‑continuity goals.

Berner Group

Heinz Bruhn

Senior Director International Application Management