Case Study: VOSS Fluid achieves maximum machine uptime and cuts travel costs with TeamViewer Assist AR

Gaining a competitive edge in mechanical engineering with Augmented Reality

VOSS Fluid GmbH, part of the VOSS Group, is a leading manufacturer of hydraulic connection technology that runs highly automated production in Germany and at international sites. To remain competitive while keeping production local, the company needed to minimize costly machine and IT downtime, provide technical support across six international locations, and maintain service during global travel restrictions.

VOSS implemented TeamViewer remote access and TeamViewer Assist AR (smart glasses and mobile apps) so experts can diagnose, guide and document repairs remotely. The solution accelerated fault resolution, maximized machine and IT availability, enabled cross‑border support during COVID, reduced travel costs by up to 50%, and has been rolled out across all locations with logged sessions for traceability.

VOSS

Johannes Hüttl

Process Engineer