Case Study: Coca-Cola HBC achieves up to 50% downtime reduction and 30% faster training with TeamViewer

Leading beverage company now uses remote support and Frontline Inspect for digital training

Coca‑Cola HBC, one of the world’s largest Coca‑Cola bottlers operating across 54 plants on three continents, faced costly production downtimes, time‑consuming manual documentation for maintenance and inspections, and frequent travel for management plant tours due to limited on‑site expert availability. Having already deployed vision picking (xPick) at 18 sites, the company looked to scale augmented reality to address these operational challenges.

Using TeamViewer Frontline, Coca‑Cola HBC rolled out xAssist remote support and xInspect AR workflows to smart glasses across its sites, enabling live expert guidance, hands‑free step‑by‑step procedures and automated documentation. The deployment cut production downtime by up to 50%, sped employee training by 30%, reduced changeover time by 20%, and lowered travel needs while improving quality assurance through seamless reporting.

Coca-Cola HBC