Case Study: MacGregor achieves fast, global crane repairs and reduced downtime with TeamViewer Assist AR

TTS (MacGregor) uses the Augmented Reality-based remote assistance tool TeamViewer Assist AR

TTS, a MacGregor company and major manufacturer of shipboard loading cranes, needed to provide fast, reliable support to customers operating worldwide. Because crane malfunctions must be fixed on site within hours to avoid costly delays, hire of mobile cranes, or flying in specialists, TTS faced high travel costs and severe time pressure for repairs at sea or offshore.

TTS deployed TeamViewer Assist AR, an AR remote-assistance solution that lets on‑site mechanics stream live smartphone video to remote experts who annotate the view, give step‑by‑step guidance, diagnose faults and order spare parts to the next port. The result: faster repairs, substantial savings in travel and downtime costs, fewer emergency crane hires, and markedly improved global after‑sales service.

MacGregor