Case Study: Aveniq unifies and streamlines customer support with TeamViewer Tensor

Aveniq streamlines support for 60,000 devices with TeamViewer Tensor

Aveniq, a managed services provider based in Switzerland, faced operational challenges after a merger left its IT support team using multiple disparate remote support solutions. These tools hindered efficiency and failed to meet the company's security requirements. Aveniq needed a centralized, secure, and platform-independent solution for remote support and troubleshooting.

TeamViewer implemented its TeamViewer Tensor platform, providing a unified solution for managing all IT environments with secure, encrypted access and granular user controls. As a result, Aveniq achieved optimized support processes, higher employee productivity, and significantly increased efficiency and effectiveness in its daily support tasks.

Aveniq

Sandro Essig

Professional System Engineer