Case Study: Liu Jo achieves faster, more efficient retail operations with TeamViewer

Liu Jo is disrupting the retail industry with TeamViewer’s augmented reality solutions

Liu Jo, a retail brand, needed a faster and more efficient way to support store operators from headquarters while keeping store windows aligned with brand policies. Using TeamViewer’s augmented reality remote assistance solution, the company aimed to improve collaboration between central brand experts and on-site staff.

TeamViewer implemented TeamViewer Frontline Assist, enabling remote guidance through audio, shared video streams, visual markers, and documents. The result was quicker, more efficient store window setup and better policy compliance, with over 70 stores equipped with smart glasses. TeamViewer also helped Liu Jo strengthen connection stability and security for franchise management, and the user-friendly system was quickly adopted by store managers.

Liu Jo

Andrea Veroni

Chief Information Officer