Case Study: Radius achieves secure, scalable IT support with TeamViewer Tensor

Radius Payment Solutions scales IT support for 300,000 customers with TeamViewer Tensor

Radius Payment Solutions, a global provider of business payment and mobility solutions, faced the challenge of scaling its IT support to securely assist a rapidly expanding workforce across 18 countries. With over 50,000 support tickets processed annually, they required an enterprise-grade remote support solution from a vendor like TeamViewer that could provide strong security, seamless integration, and granular access control.

By implementing TeamViewer Tensor, Radius empowered its central IT team to deliver secure, efficient remote support at a global scale. The solution provided critical security features like single sign-on (SSO) and audit trails, integrated with their existing ticketing system, and enabled IT staff to handle over 1,000 support requests per week. TeamViewer became an indispensable, business-critical component of Radius's operations, allowing them to maintain their IT infrastructure effectively as they continue to grow.

Radius Payment Solutions