Case Study: maresystems achieves up to 80% lower travel costs with TeamViewer Assist AR

maresystems digitalizes its support processes with AR-supported remote maintenance and reduces travel costs by up to 80%

maresystems, a Hamburg-based maker of maritime ship automation systems, needed a faster way to support vessels spread across the globe when critical systems malfunctioned far from port. To solve this, maresystems used TeamViewer Assist AR to modernize remote support and guide crews through troubleshooting on the high seas.

Using TeamViewer Assist AR with AR smart glasses and mobile devices, maresystems’ shore-based experts can diagnose issues in real time and walk crew members step by step through repairs. The results were strong: ROI was achieved in just a few days, travel costs were reduced by up to 80%, and 85% of 2nd-level support requests were resolved on the first contact.

maresystems

Michael Steinbach

Managing Director