Case Study: Krones AG achieves faster maintenance, reduced downtime and improved training with TeamViewer Assist AR

Krones AG optimizes maintenance and communication with AR technology by TeamViewer

Krones AG, a global manufacturer of bottling and packaging lines for the beverage and liquid‑food industry, faced the challenge of supporting highly complex, interlinked machines where faults and operator errors can halt production and spoil product. With tens of thousands of machines worldwide and customers expecting immediate, efficient help, Krones needed to simplify access to technical support for customers, suppliers and its own staff while minimizing costly downtimes and improving response times.

Krones standardized on TeamViewer Assist AR—including smart‑glass guided sessions and live video—to give roughly 200 support staff instant remote sight of problems and guide onsite personnel. The solution enabled virtual factory acceptance tests during COVID, sped up diagnostics and troubleshooting, increased first‑time fix rates, lowered costs and downtime, and made onboarding and customer trainings faster and more effective.

Krones AG

Michael Schuster

IT Consultant Digital Services