Case Study: OSG reduces machine maintenance downtime with TeamViewer

OSG reduces machine maintenance by 2 hours with TeamViewer

OSG Corporation, a world-leading manufacturer of cutting tools, faced a significant challenge in maintaining its global production machinery, which had become a major cost factor. The need for experts to be on-site for repairs and routine maintenance at its German facility, OSG GmbH, was causing prolonged machine downtimes. To address this, they implemented TeamViewer's secure remote access solution.

With TeamViewer, authorized experts from headquarters and external manufacturers could connect to machines remotely to analyze errors and perform adjustments. This solution drastically reduced maintenance and repair times by an average of two hours per incident. Routine maintenance, performed three times a week, was shortened to just 30 minutes, significantly improving machine productivity and run times for OSG.

OSG Corporation