Case Study: teamtechnik achieves faster, safer aftersales service with TeamViewer

teamtechnik reduces downtime and saves travel time with TeamViewer

Teamtechnik Group, a manufacturer of specialized assembly and testing systems, faced the challenge of minimizing costly machine downtime for its global customers while also reducing the significant time and expense associated with on-site service visits. To address this, they turned to vendor TeamViewer for a digital solution using its Tensor and Frontline platforms.

The solution implemented by Teamviewer involved using Tensor for secure remote access to customer systems and Frontline's augmented reality for visual assistance through smart glasses. This allowed teamtechnik's experts to diagnose and rectify faults much faster, drastically reducing machine downtime and the need for travel. The results included higher customer satisfaction, more efficient deployment of experts, and optimized internal processes, solidifying teamtechnik's position as a cutting-edge provider.

Teamtechnik