Case Study: TechnoAlpin achieves rapid remote recovery and reduced downtime with TeamViewer

TeamViewer at TechnoAlpin Rapid help for Mother Hulda’s helper

TechnoAlpin, a global leader in custom snowmaking systems serving over 2,400 customers and 100,000+ snow guns, needed faster, more collaborative support than phone calls and on-site visits could provide. Support cases often require experts from multiple departments and locations, and many sites suffer from poor mountain internet, making timely troubleshooting and remote access a challenge.

By adopting TeamViewer for encrypted remote access, screen sharing and multi-expert meetings (with cross‑platform support), TechnoAlpin can diagnose and fix most issues in real time even over low-bandwidth links. The change shortened average remote recovery to 25 minutes, achieved ROI in four months by cutting travel costs, halved time for multi-expert cases, enabled ~80% of incidents to be resolved remotely, and boosted system availability and customer satisfaction.

TechnoAlpin

Maximilian Hawlin

Head of Software Development Support