Case Study: China Unicom Shanghai Branch achieves secure, 24/7 remote access with TeamViewer Tensor

China Unicom Shanghai Branch enables 24/7 remote access with TeamViewer Tensor

The customer, China Unicom Shanghai Branch, faced a challenge where its Wireless Network Operations Center required a secure remote access solution. Due to strict data security controls, corporate data was inaccessible from home, and time-sensitive audits could not be performed outside of office hours, reducing operational efficiency. The vendor, TeamViewer, provided a solution to this need.

TeamViewer implemented its TeamViewer Tensor solution to provide secure remote connectivity. This enabled staff to access internal systems and resolve issues promptly from anywhere, including via mobile devices and on unattended computers. The solution significantly accelerated response times for customer issues by allowing work orders to be reviewed and dispatched 24/7, streamlining work efficiency and improving the level of service.

China Unicom Shanghai Branch