Case Study: Ricoh achieves lower training costs and higher attendance with TeamViewer

Ricoh cuts production printer training travel costs and boosts attendance with TeamViewer

Ricoh, a digital service company, faced significant challenges in training its customer engineers on production printers. The process was costly due to travel expenses and required engineers to gather in central locations like Tokyo or Osaka for hands-on experience. TeamViewer provided a remote access solution to overcome these logistical and financial hurdles.

Using TeamViewer, Ricoh gained remote access to PCs in its training rooms, eliminating the need for travel. This solution cut travel costs and saved time for staff, while also increasing training attendance rates. Additionally, Ricoh is considering implementing TeamViewer's augmented reality function for future hardware support, aiming to provide even more comprehensive remote assistance.

Ricoh