Case Study: Hartree achieves secure, scalable remote IT support with TeamViewer Tensor

Hartree scales remote support for 600+ employees with TeamViewer

Hartree, a global energy and commodities firm, faced a major challenge when it had to rapidly pivot its entire workforce of over 600 employees to remote work at the start of the COVID-19 pandemic. Their IT team needed a secure and scalable solution to support this transition without slowing down business operations. To meet this need, they turned to TeamViewer and its TeamViewer Tensor product.

By implementing TeamViewer Tensor, Hartree's IT team gained a secure and scalable remote connectivity platform. The solution allowed them to quickly deploy and install computers for employees worldwide while adhering to stringent security policies. TeamViewer empowered the IT support team to assist multiple users simultaneously and provide 24/7 real-time troubleshooting, which minimized employee downtime and was pivotal to the company's successful expansion during the pandemic.

Hartree