Case Study: LobbyFox achieves remote kiosk management and significant time and cost savings with TeamViewer

LobbyFox bolsters customer satisfaction by remotely updating, maintaining, and repairing its digital check-in systems

LobbyFox, based in Bowling Green, Kentucky, delivers customizable, fully managed visitor check‑in kiosks for manufacturing and other facilities. With a 20‑person team supporting clients across North America, most customers don’t want to operate or update the systems themselves, and previous tools couldn’t centralize maintenance; in‑person visits or contractors (from $250 to $2,500+) were costly and unscalable.

By adopting TeamViewer (Tensor) in 2016, LobbyFox now updates, maintains, and repairs kiosks 100% remotely—eliminating customer upkeep, enabling fast diagnostics and demos, and keeping device inventories accurate. This remote support model drastically reduced downtime and travel/contractor costs (saving tens of thousands), allowed staff to work remotely, and improved customer satisfaction and retention.

LobbyFox

Tyler Pedigo

Chief Financial Officer