Case Study: Specsavers achieves secure, scalable remote support with TeamViewer

Specsavers secures 2,300 stores worldwide with TeamViewer

Specsavers, a global optical and hearing care retailer, faced the challenge of providing secure and reliable IT support across its 2,300 stores worldwide without disrupting the customer experience. To optimize its business processes, the company needed a new remote support platform that was compliant with its security standards and could scale across all ten of its operating markets. They turned to TeamViewer for a solution.

The solution implemented was TeamViewer Tensor, which provided secure remote access to in-store computers and devices. TeamViewer's augmented reality technology also allowed IT staff to guide on-site personnel through fixing medical equipment via real-time video calls. As a result, Specsavers achieved increased staff efficiencies, stronger security, and a significantly improved first call resolution rate, enabling its support team to service all stores from a single point.

Specsavers