Case Study: S-Klima achieves faster fault diagnosis and better remote support with TeamViewer

S-Klima speeds fault diagnosis for 12,000 employees and 1,920 stores with TeamViewer

The customer, S-Klima, faced challenges in its telephone after-sales service, including misunderstandings when troubleshooting complex problems, a high expenditure of time, and a lack of overview of customer plants. To address these issues, S-Klima turned to TeamViewer for a more efficient remote support solution.

TeamViewer provided S-Klima with direct access to device PCs and a shared view of on-site systems, which enabled faster fault diagnosis and elimination. The use of TeamViewer's AR functionality via smartphone camera also improved communication and increased customer willingness to use the app. This solution from TeamViewer resulted in more efficient support and better customer service for S-Klima.

S-Klima