Case Study: HUMMEL Holding AG cuts time spent per support case by 20% with TeamViewer

HUMMEL Holding AG cuts time spent per support case by 20 percent with TeamViewer

HUMMEL Holding AG, the central IT service provider for the global Hummel Group (about 500 employees across Europe, Asia and South America), faced persistent problems with its VNC-based remote support software: incorrect display of remote screens, cumbersome management of connection partners, and the need to replace the tool and roll out a new solution on roughly 350 machines while implementing central session management.

HUMMEL deployed TeamViewer (Host and QuickSupport) and the TeamViewer Management Console, rolling out Host to 350+ PCs via a custom batch script and enforcing compliance settings (preventing session termination, admin-only settings access, internal-network access). The new setup enables near-instant connections, is used across departments and countries, and has cut time spent per support case by about 20%, streamlining IT processes and improving employee satisfaction.

HUMMEL Holding AG

Hanspeter Maier

System Administration Team Leader