Case Study: BrauKon achieves faster remote brewery commissioning and support efficiency with TeamViewer

BrauKon cuts remote support travel costs by 50% with TeamViewer

BrauKon, a supplier of turnkey brewing systems, faced significant challenges in providing expert commissioning and maintenance for its complex facilities worldwide. The need to send technical staff on-site resulted in high travel costs and organizationally demanding support processes, a problem exacerbated by the need to guarantee uninterrupted service during the pandemic. To address this, BrauKon turned to TeamViewer for a remote support solution.

By implementing TeamViewer, BrauKon was able to offer its customers 24-hour remote support and even commission complete breweries through a virtual control station. This solution from TeamViewer led to a measurable impact, including improved first-time fix rates with 85% of support requests solved remotely on first contact and a reduction in travel costs by up to 50%. The remote capabilities also ensured 100% planning reliability for customers.

BrauKon