Case Study: Hurco reduces response times and travel costs with TeamViewer Assist AR

Hurco reduces service response time and travel costs with TeamViewer Assist AR

Hurco, a US manufacturer of machining centers and CNC software, faced challenges in increasing machine uptime for its customers while reducing the costs and delays associated with sending technicians for on-site support. To provide faster and more efficient technical support for maintenance and repairs, they turned to vendor TeamViewer and implemented its TeamViewer Assist AR solution.

The solution from TeamViewer enabled Hurco's experts to provide real-time remote guidance to customers and on-site technicians using augmented reality. This allowed for instant visual collaboration from anywhere in the world, which drastically reduced the response time for fault resolution. TeamViewer's implementation resulted in significant savings on travel costs and a more efficient troubleshooting process for the customer.

Hurco