Case Study: Koppermann achieves faster support and shorter delivery times with TeamViewer

Koppermann cuts support downtime and serves 1,200 customers with TeamViewer

Koppermann, a provider of software solutions for the fashion industry, faced the challenge of meeting strict service level agreements and providing immediate, efficient support to its 1,200 global customers. The company needed a reliable remote connectivity platform to quickly resolve software issues for users on any device and keep up with the fast-paced fashion industry timelines. They turned to TeamViewer for a solution.

By implementing TeamViewer's remote support and collaboration solution, Koppermann significantly optimized its support processes. The results included increased customer satisfaction, reduced downtime, and the ability to meet all its SLAs. Furthermore, using TeamViewer for collaborative development and remote training led to shorter delivery times, higher service quality, and the ability to reach a wider global audience.

Koppermann