Case Study: Berner Group reduces IT downtime and travel time with TeamViewer Assist AR

Berner Group reduces IT travel time by 70% with TeamViewer

The Berner Group, a major B2B wholesale company, faced significant challenges in maintaining its extensive IT infrastructure across 23 European countries. The need for IT staff to travel for on-site support was highly inefficient and costly, with network downtime potentially costing thousands of euros per minute. To address this, they turned to TeamViewer for a remote maintenance solution.

By implementing TeamViewer Assist AR used with Microsoft HoloLens mixed reality glasses, TeamViewer enabled the Berner Group's IT experts to provide visual, real-time support to on-site employees from afar. This solution drastically reduced the need for travel, cutting support-related travel time by up to 70%. It minimized costly downtime, ensured faster problem resolution for higher customer satisfaction, and allowed IT staff to focus on key competencies.

Berner Group

Heinz Bruhn

Senior Director International Application Management