Case Study: Cielo achieves centralized management and secure remote support for 4,200+ devices with TeamViewer Tensor

Leading payment system provider secures centralized management and remote support for over 4,000 connected devices

Cielo, Brazil’s largest electronic payments provider and one of Forbes’ most innovative companies, processes billions in transactions for over 1.3 million customers. Faced with the need to securely manage and support more than 4,200 Windows, MacOS and Android devices across a distributed workforce—after its previous remote-access tool was discontinued—Cielo required centralized, auditable remote access, inventory and policy controls to maintain transaction security and operational continuity.

Cielo deployed TeamViewer Tensor (2019) with Single Sign‑On and SAML/Azure AD integration, enabling zero‑touch host deployment, centralized device and user policies, and detailed auditing. The solution lets a 50‑person IT team deliver 100+ daily support sessions across 4,200+ devices, tighten security and access control, reduce operational costs, and support business recovery—contributing to strong financial results (R$190M profit in Q2 2021, up 33% quarter‑over‑quarter).

Cielo

Dalvan Cruz Rodrigues

Supervisor of Digital Area