Case Study: cleanLASER achieves rapid remote fault resolution and quick ROI with TeamViewer IoT

cleanLASER provides remote support via TeamViewer for more than 1500 installations worldwide

cleanLASER, a German high‑tech company that manufactures laser systems for cleaning and surface processing, supports more than 1,500 installations worldwide with a 15‑person service team. Because its Linux‑based cleanTOUCH control is an embedded system that cannot use standard remote tools and plant availability is a decisive competitive factor, cleanLASER needed a secure, fast way to diagnose and fix faults across global sites.

cleanLASER and TeamViewer developed an interface to enable secure remote access via TeamViewer IoT to the cleanTOUCH controllers. The solution lets technicians diagnose and resolve issues remotely—eliminating faults within minutes in 85% of cases—reducing costly downtime, avoiding misdeployment of parts and personnel, enabling new remote services, and paying for itself in under six months.

cleanLASER

Thorsten Duchatsch

Head of Global Service Department