Case Study: Steps for Children Foundation streamlines remote device support with TeamViewer

Steps for Children Foundation manages 5,000 children’s devices remotely with TeamViewer

The Steps for Children Foundation, which supports children and youths across eight locations in Namibia and Zimbabwe, faced a significant challenge in managing its IT infrastructure. The vast distances between project centers made on-site technical support from their IT expert in Windhoek slow and costly. After equipping staff with smartphones for communication and bookkeeping, the foundation needed a way for its Germany-based team to provide remote support and management for these mobile devices, a task for which they turned to TeamViewer.

TeamViewer provided its Mobile Device Support and Remote Device Management solutions, allowing the team in Germany to remotely access, configure, and troubleshoot smartphones and laptops in Africa. This eliminated the need for lengthy travel, resolved IT issues in minutes, and ensured all devices were kept up to date. The results allowed employees to focus entirely on their core educational tasks, with the vendor's stable connection and reliable customer support being highlighted as key advantages.

Steps for Children Foundation