Case Study: Mondi achieves hands-free maintenance with TeamViewer remote support

Mondi makes maintenance hands-free with TeamViewer

Mondi, a global leader in packaging and paper, faced challenges with inconsistent and complex equipment maintenance procedures at its facilities. Their technicians, who initially received training from machine manufacturers, often worked in isolation. When unsolvable problems arose, communicating with remote experts was cumbersome, leading to significant troubleshooting delays and unproductive downtimes.

To resolve this, Mondi implemented TeamViewer's remote support solution in collaboration with AYES. This solution connects on-site frontline workers with remote experts via See-What-I-See video calls through smart glasses. This allows technicians to share their real-time field of view while keeping their hands free to perform tasks, professionalizing the process and eliminating the need for non-standardized methods like using mobile phone videos. TeamViewer's technology helped Mondi streamline maintenance, reduce delays, and minimize downtime.

Mondi