Case Study: Cimbali Group cuts travel costs and boosts technician efficiency with TeamViewer

Cimbali Group cuts travel costs by 15% and boosts technician efficiency by 20% with TeamViewer

The Cimbali Group, a major Italian manufacturer of professional coffee machines, faced challenges supporting its global customer base. Sending technicians for on-site repairs led to long machine downtimes, high travel costs, and cumbersome troubleshooting. To improve customer experience and reduce resolution times, Cimbali sought a digital solution, ultimately partnering with TeamViewer for a remote connectivity service.

TeamViewer’s solution involved installing its client directly on the coffee machines, allowing customers to initiate secure remote support sessions. Technicians could then diagnose and fix issues by adjusting software parameters remotely, drastically cutting machine downtime. Using TeamViewer, Cimbali Group increased technician efficiency by up to 20% and reduced service travel costs by up to 15%.

Cimbali Group