Case Study: Samsung SDS achieves up to 30% faster picking with TeamViewer Frontline

Samsung SDS increases picking speed by up to 30% with TeamViewer

Samsung SDS, a fast-growing logistics service provider in Europe, faced challenges in improving the efficiency and accuracy of its order picking processes for Samsung Electronics. Their existing method, using handheld scanners, was cumbersome and limited workers to one free hand. To achieve a hands-free, more productive operation, they partnered with TeamViewer to implement an augmented reality vision picking solution using TeamViewer Frontline on smart glasses.

TeamViewer's solution provided warehouse workers with step-by-step instructions in their field of view and integrated voice control, allowing for 100% hands-free picking. The integration with warehouse systems enabled real-time data access. This implementation by TeamViewer led to significant results, including an increase in picking speed of up to 30%, higher accuracy with fewer errors, and improved workplace ergonomics. The complete rollout was achieved in less than four weeks.

Samsung SDS