Case Study: DHL Supply Chain achieves hands-free picking efficiency with TeamViewer Frontline Pick

DHL Supply Chain boosts productivity by 15% with TeamViewer

TeamViewer partnered with DHL Supply Chain, the global logistics leader, to address challenges in warehouse order picking. DHL faced rising order volumes, labor shortages, and complex existing technologies like handheld devices that required lengthy training and led to errors, hampering efficiency and flexibility.

The solution was TeamViewer Frontline's vision picking software, Frontline Pick, used on smart glasses. This provided hands-free, visual instructions to pickers, integrated with DHL's systems. The results included a 15% productivity increase, error rates reduced to 0.1%, and 50–70% time saved on employee onboarding, while enabling rapid, large-scale rollout across DHL's global network.

DHL Supply Chain