Case Study: Koppermann achieves seamless customer support with TeamViewer

Koppermann leverages TeamViewer for its customers’ success

Koppermann Computersysteme GmbH, a service provider for the fashion industry, needed a fast and reliable way to support customers using its industry-tailored PLM software. Because teams work across locations and time zones, any software issue had to be resolved quickly to keep product data current and collections on schedule. Koppermann turned to TeamViewer for remote support, collaboration, and training.

Using TeamViewer, Koppermann improved its ability to deliver seamless customer support with easy-to-use, fast, and reliable remote connections. The solution helped streamline support processes and training, enabling quicker issue resolution and better collaboration across teams. As a result, Koppermann strengthened customer satisfaction and its ability to keep fashion development projects moving forward without delay.

Koppermann

Wolfgang Koppermann

Managing Director