Case Study: NSF achieves 65% training cost reduction and 50% higher training accuracy with TeamViewer Frontline

Improving food industry standards with NSF and TeamViewer

NSF, a global leader in food safety and quality based in Ann Arbor, partnered with TeamViewer to address acute labor shortages and high turnover in the quick service restaurant (QSR) sector—where turnover approaches 150% and a new frontline hire can cost about $6,000. Rapid, consistent onboarding and upskilling were critical to maintain food safety, quality and customer experience while controlling training time and costs.

NSF deployed TeamViewer Frontline (NSF EyeSucceed), an AR smart-glasses solution delivering hands-free, step-by-step training with voice control, multimedia guidance, multilingual support and LMS integration. The scalable rollout (500+ devices across five continents) cut frontline training costs by 65%, boosted trainee satisfaction by 83% and increased training accuracy by 50%, while improving knowledge retention, traceability and adherence to food-safety standards.

NSF